FAQs

Frequently Asked Questions

📦 Ordering & Payment

Q: How do I place an order?
A: Simply browse our collection, select your items, add them to cart, and proceed to checkout. You'll need to provide shipping details and payment information to complete your order.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods available in your region.

Q: Is my payment information secure?
A: Absolutely! We use SSL encryption and trusted payment gateways to ensure your financial information is completely secure.

Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 1 hour of placement. Contact us immediately at support@trendorioshop.com with your order number.

🚚 Shipping & Delivery

Q: How long does shipping take?
A:

  • Standard Shipping: 5-7 business days

  • Express Shipping: 2-3 business days

  • International: 7-14 business days

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can track your package at: https://parcelsapp.com/en/tracking

Q: Do you ship internationally?
A: Yes, we ship worldwide! International delivery typically takes 7-14 business days.

📏 Sizing & Products

Q: How do I choose the right size?
A: Check our detailed size guide on each product page. If you're between sizes, we recommend sizing up for comfort.

Q: Are your products true to size?
A: Yes, our products are generally true to size. Refer to our specific size charts for accurate measurements.

Q: What is your product quality like?
A: We carefully curate all products for quality and durability. Each item undergoes quality checks before shipping.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We offer 30-day returns for unused items with original tags attached. Items must be in original condition.

Q: How do I initiate a return?
A: Email us at support@trendorioshop.com with your order number and reason for return. We'll guide you through the process.

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive your returned items.

Q: Do you offer exchanges?
A: Currently, we process returns and refunds. You can place a new order for the correct size/item.

📞 Customer Support

Q: How can I contact customer service?
A: We're available via:

  • Email: support@trendorioshop.com (24-48 hour response)

  • WhatsApp: +356 9905 4070 (Business hours)

  • Contact form on our website

Q: What are your customer service hours?
A: We're available Monday-Friday, 9:00 AM - 6:00 PM IST. Emails are checked daily.

Q: Do you have a physical store?
A: We're currently an online-only boutique, allowing us to offer better prices and wider selection.

🎁 Discounts & Promotions

Q: Do you offer student discounts?
A: Currently, we don't have a student discount program, but we regularly run site-wide sales and promotions.

Still Have Questions?

We're here to help! Contact our friendly support team:
📧 support@trendorioshop.com
📱 +356 9905 4070 (WhatsApp)

We typically respond within 24 hours during business days.